Shipping policy

Shipping Policy

Last updated 18 May 2026

ClutchPaw aims to process and ship all orders as quickly as possible. By placing an order, you agree to the terms below.

1. Processing time

Orders are usually processed within 1 to 3 business days.

Processing times may be longer during busy periods, sales, or holidays.

Once your order has been processed, you will receive a confirmation email with tracking details if available.

2. Shipping time

Estimated delivery times vary depending on location within Australia.

Standard shipping usually takes 3 to 10 business days after dispatch.

Delays may occur due to postal services, weather, or high demand periods, which are outside of our control.

3. Shipping costs

Shipping costs are shown at checkout before you complete your order.

Any promotions such as free shipping will be clearly displayed on the website when active.

4. Order tracking

If tracking is available, it will be provided once your order has been shipped.

Not all shipping methods include tracking.

5. Delivery responsibility

Once your order has been shipped and handed to the carrier, responsibility for delivery lies with the shipping provider.

We are not responsible for lost, delayed, or stolen parcels once they are marked as delivered by the carrier.

If your parcel is lost in transit, we will assist you in raising a claim with the carrier.

6. Incorrect address

It is your responsibility to ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply to resend the order.

7. Delays

We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

All delivery times are estimates only and are not guaranteed.

8. Contact

If you have any questions about shipping or your order, contact us at

clutchpawau@gmail.com