Privacy policy
Privacy Policy
Last updated 18 May 2026
ClutchPaw operates this website and store to provide products and services to customers. We are powered by Shopify which helps us run our store and process orders.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or make a purchase.
1. Information we collect
We may collect the following information when you use our store
Name
Email address
Phone number
Billing and shipping address
Payment information processed securely through Shopify and payment providers
Order history and purchase details
Device and browser information
Website usage information such as pages viewed and time spent
We only collect information needed to operate our store and provide customer service.
2. How we collect information
We collect information when you
Place an order
Create an account
Contact customer support
Browse our website
Subscribe to emails or updates
We may also collect data automatically using cookies and similar technology.
3. How we use your information
We use your information to
Process and deliver orders
Provide customer support
Send order updates
Manage refunds and returns
Improve our website and services
Send marketing emails if you choose to receive them
Prevent fraud and keep our store secure
4. Sharing your information
We only share your information when necessary to run our business. This may include
Shopify which hosts our store and helps process data
Payment providers to process transactions
Shipping and fulfilment services to deliver orders
Legal requirements if required by law
We do not sell your personal information.
5. Data storage and security
Your information is stored securely through Shopify and our service providers. We take reasonable steps to protect your data, however no system can be guaranteed completely secure.
6. Your rights
If you are in Australia, you may request access to your personal information, request corrections, or ask for deletion where legally possible. You can also opt out of marketing emails at any time.
To make a request contact us at clutchpawau@gmail.com
7. Cookies
We use cookies to improve website performance, remember preferences, and understand how customers use our store. You can disable cookies in your browser settings if you prefer.
8. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
9. Contact us
If you have any questions about this Privacy Policy, contact us at clutchpawau@gmail.com